Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 1st, 2025

At DillAnt, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, our refund and returns policy is here to help.


Queen Ant Live Arrival Guarantee (Queen Ants Only)

  1. At DillAnt, we guarantee that your queen ant(s) will arrive alive and healthy.
    • If your queen ant arrives deceased or unhealthy, you may be eligible for a replacement or refund, provided the following conditions are met:
    • You submit clear proof (such as photos or video) within 12 hours of delivery or attempted delivery showing the queen was not alive upon arrival.
    • Only queen ants are covered under this guarantee. Worker ants, eggs, larvae, and cocoons are excluded.

If all conditions are satisfied, we’ll send a replacement queen to the original shipping address the following week. If a replacement is unavailable, we’ll issue a refund or store credit.


Note: For queens that have been personally picked up then the 12 hours commences at time of pick up.


Returns

  1. Eligibility for Returns:
    • You have 30 calendar days from the date you received your item to request a return.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Proof of purchase is required to complete your return.
  2. Non-returnable Items:
    • Custom designed products.
    • Live queen ants and colonies.
    • Sale items (if applicable).

Refunds

  1. Process:
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, we will initiate a refund to your original method of payment. The refund may take several business days to process depending on your payment provider.
  2. Partial Refunds:
    • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@dillant.com.au.

Shipping

  1. Return Shipping:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
  2. Lost or Damaged Returns:
    • If the returned item is lost or damaged during shipping, we cannot guarantee that we will receive your returned item and therefore may not be able to process your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@dillant.com.au